Web Self-Service
The Internet now provides a pervasive platform through which you
can deliver business services to your customers. With Adept's
e-business solutions, you can give your customers 24x7 self-service
access to real-time information, tailored specifically to their
needs.
Self-service through the web improves customer service and
satisfaction, lowers operating costs and positions your business at
the forefront of competitive capability. Whether your customer
wishes to download and invoice, check stock availability in your
warehouse or enquire on expected shipment dates, Adept's web
solution will extract data seamlessly from the ERP system and
deliver accurate, real-time information.
Implementing a web portal not only gives your customers the
ability to manage their own accounts, but also allows you to
accurately capture significant information about their specific
requirements. Perform targeted marketing with Adept's embedded CRM
and direct customers to your website with promotions and other
special offers.
The web solutions we have built have received accolades from our
customer's customers.
Highlights include:
- access real-time information tailored to each specific
customer
- place and review order history
- check stock availability and pricing
- quick and easy repeat order entry
- download invoices and statements
- specials and clearance offers